Thank you for shopping at the The Gengar Mazia. We strive to ensure a smooth and satisfactory shopping experience for all our customers. Please review our return policy outlined below:

Return Policy:

Our return policy applies only if you receive a damaged or incorrect item. If your order arrives damaged or not as confirmed, please follow these steps to return it:

1. Contact Us: Reach out to our customer service team via email or phone to initiate the return process. Provide your order number, a detailed explanation of the reason for the return, and pictures of the front and back of the product.

2. Wait for Instructions: Our customer service team will provide you with the return address and any additional documentation required for the return.

3. Pack Securely: Pack the product securely in its original packaging, if available. If the original packaging is not available, use a suitable alternative that can protect the product during transit.

4. Ship the Package: Use a reliable and trackable shipping method to send the return package. We recommend obtaining proof of shipment for your records.

5. Inspection and Refund: Once we receive the returned product, our team will inspect it to ensure it meets the required conditions for a return. Upon successful inspection, we will process the refund within 30 days to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment processor.

 

Please Note:

• The customer is responsible for all shipping costs associated with the return, except in cases of damaged items.

• Restocking Fee: A restocking fee equivalent to 30% of the product’s cost will be deducted from the total refund amount owed to the customer.

• We reserve the right to refuse refunds or exchanges if the returned product does not meet the required conditions or if it is returned beyond the specified timeframe.

• Customized or personalized products are non-refundable unless they arrive damaged or with a manufacturing defect.

If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We are here to help!